A popular shipping organization has a new advertisement – “When you call us, you get to talk with a real person in three rings”.
I feel they’ve hit the nail right on the head. I remember a few times when I’ve had to hold for more than 20 minutes, and then the (Un)Intelligent Voice Response System disconnected me saying “All our operators were busy. Please call later”. 
I changed my mobile service provider after that.
Well, in this world, it is important to retain customers, I think speaking with a real person in less than 5 rings is an achievement in itself. Congratulations!
May 5th, 2007 at 11:55 am
[...] will certainly be the improved customer service that results. It’s so much better than the (un)Intelligent Voice Response that some people [...]
July 2nd, 2007 at 7:15 pm
[...] will certainly be the improved customer service that results. It’s so much better than the (un)Intelligent Voice Response that some people [...]
July 12th, 2007 at 4:18 pm
Hello Everyone,
I am a golfer myself and I like to play whenever I get a chance.
A short while ago, a very good friend of mine told me about a great golfing equipment and accessories website that has discounted prices on all their products, same day shipping in most cases and there is no state sales tax, they are paying that.
So if any golfer here is ready to save some money on quality products at highly discounted prices, you might want to check out their site at; http://hoffmangolf.com