I created my Flickr account in 2005, and have been using a ‘Pro’ account since 2008. In between, when I wasn’t actively making photos, I didn’t buy a ‘Pro’ subscription, but in 2012, I ended up renewing my commitment – this time, I’d paid for a 2 year Pro subscription which was to expire in 2014, and Flickr gave me an additional 3 months extension. My Pro subscription was to expire sometime mid of 2014. Flickr changed its policies sometime this year, but confirmed that the Pro subscription would be valid till stated, but I would be unable to renew it upon its expiry, which was OK with me.
Short version: If you have a Flickr Pro account (that is, if you paid for it before they came up with the ‘new’ and ‘improved’ Flickr), do not change the associated Yahoo! ID for any reason. Doing this will void your ‘Pro’ status and there’s no way to get it back. This means, among other things, the account becomes ‘Ad-supported’, you lose Flickr stats – these are the only two features of a Pro account I really cared about – I don’t know what other features are knocked off.
On the plus side, if you’re willing to write to Yahoo! customer care without giving up, explaining the problem over and over again to a different support executive, they will refund the amount, calculated on pro-rata basis.
In my case, a total of 18 mails (including my complaint, and the case closure mail) were exchanged and it took 10 days for the issue to be resolved after contacting customer support. The case closure mail came 3 days after I sent the last mail confirming that I’ve received the refund.
Longer version: I had an Yahoo! account for a long time, and had stopped using it for emails a few years ago. The only reason for its existence was because Flickr demanded that I associate an Yahoo! account for using it. Over time, I got tired of the email spam that I had been receiving. Being rather naive, I’d provided the ID just about everywhere and the effects of it, well, everyone knows. I decided it was time to trash the account. I created a new Yahoo! account, disassociated my Flickr account with the old ID and associated it with the new ID. There were no warnings, no details. If I remember it correctly, Flickr directly billed me the first two times. I didn’t notice that they had billed me through Yahoo! billing the third time. Not having noticed anything odd, I just went ahead and deleted my account. After all, I’d been paid for a Pro subscription for Flickr, not for Yahoo!.
Two days later, I noticed that my account said I was a ‘Pro’ subscriber, but the stats page went missing. I got 404′ed when I tried checking the page directly. Now, I don’t get as many hits as many others, but I certainly would want to know who’s sending the traffic to my photos. I logged a case with Yahoo! Customer Care and what follows is the exchange of mails. I’ve included the mails I’ve sent, and the responses I’ve received from Yahoo! Customer care. All the excerpts are copy-pasted from actual mails and edited to remove any personal details. I’ve also highlighted interesting sections in bold. The original exchange of mails was devoid of any specific
The logged complaint:
07/16/2013 11:02 PM
I logged in to day to see that my stats had disappeared. I paid for a 2 year old Pro account in Feb 2012, and my understanding is that even after the recent changes to Flickr, I will have access to stats as a ‘Flickr Pro’ customer.
This morning, I couldn’t find ‘stats’ for my account, and even on attempting to check the link directly (using http://www.flickr.com/photos/jnarin/stats), I got a ‘Page not found’ error – I can confirm that this was working earlier.
I’m not sure if this may help but I switched my Flickr account to be connected to a new Yahoo! account a couple of days back – but I do believe the subscription didn’t get affected as I can see being valid it in my account.
I use ‘jnarin’ as my Flickr handle, and this is tied to ‘email@example.com‘ currently. My older Yahoo! ID (that I deleted) was firstname.lastname@example.org.
Here’s the response I got:
07/17/2013 05:02 AMHello Niranj,Thank you for being a Yahoo! user. We appreciate you choosing to use Yahoo! and truly hope you continue to use Flickr, and Mail, as you have been.I want to apologize for any inconvenience this issue has caused you. I assure you that I will do what I can to help resolve your issue.Note: Removing or changing the email address used to purchase Flickr Pro from your Flickr account will downgrade the Pro service.In order to reinstate Pro service, you’ll need to re-associate the email address to your Flickr account. If you’re unable to do so, please purchase a new order with the desired email address and Flickr ID; and respond directly to this email. Once you’ve done so, we’ll issue the applicable refund of the original purchase.Moving on, the Stats Page was a feature that was once available to our Flickr Pro members. With the recent changes to Flickr, we have phased the Stats Page out of our product offering.If you are currently a Pro member, you will still be able to see your stats. Unfortunately, we are no longer selling Pro subscriptions, and we do not have any new subscription types that will allow for the viewing of stats going forward.Additional information on this, and other Yahoo! products, can be found on the Yahoo! help page.If you have any further concerns regarding this issue Niranj, please let me know and I will be happy to assist you.ThanksG
07/17/2013 05:39 AMHi GThank you for the quick response.I have deleted the older Yahoo account which was associated with my Flickr account – so I can not re-associate it with my Flickr account. I find your mail confusing – please help me understand the below mentioned:
- If Flickr is no longer selling pro-subscriptions, how can I buy a new pro-subscription?- I was not warned of this when I switched my associated e-mail ID. Does this mean I’ve lost all the features that my earlier pro-subscription provided? (No Ads, Stats – I understand Flickr is phasing out stats, but I find it immensely useful to figure our who’s sending me traffic and it *has* been useful whenever I’ve needed it. I’d want to use it for as long as I can!)There was no warning when I changed the associated account that warned me that this would happen. I’m sure that there must be a page citing these terms and conditions somewhere, but it would have been a lot more convenient if the warning had popped up when I was changing the associated Yahoo account. In effect, I’ve paid for a pro-subscription which got downgraded and there’s currently no way I can get a refund either. The thought that this could happen didn’t occur to me, since I’d paid for a pro-subscription for Flickr, not Yahoo. Am I to understand from your mail that there’s no way for me to get my pro-subscription, that I’ve already paid for, back?Either way, I’ve attached a screenshot of the ‘Order History’ page on Flickr that indicates that I did pay for my pro-subscription in Feb 2012, and Flickr gave me an additional 3 months in December 2012, which would have made it last till May 2014. I’d very much appreciate it if there’s anything you can do for me on this. To make it clear, I don’t want a refund – I just want my pro-subscription reinstated.My Flickr ID : jnarinMy Old Yahoo ID : old_id (now deleted)New Yahoo ID : new_idThanksNiranjAttachments: Screenshot of account history page
07/17/2013 07:54 AMHi Niranj,
Thanks for spending the time to reach out to us again. I’ll do my best to help you out.
Niranj. I would like to inform you that as of May 20, 2013, we are no longer offering Flickr Pro subscriptions to the majority of our members. Here are some things to be aware of:
• Recurring Pro members currently have the ability to continue renewing at the same price.
• Eligible Pro members can get a prorated refund for a limited time.
• Eligible nonrecurring Pro members can purchase a recurring Pro subscription.
• The “Gift of Pro” will no longer be available for purchase.
• Pro users will no longer appear with a “Pro” badge beside their name or buddy icon.
If you’d like to keep your Pro membership:
• Anyone who was Pro at 12:00 am (midnight) GMT on May 20, 2013, may be eligible to sign up for recurring Pro in order to extend their Pro membership beyond its expiration date.
• This applies to:
◦ Those who have a onetime or gift Pro memberships that expired after 12:00 am GMT.
◦ Those who are on a gifted Pro account.
◦ Those who have purchased oneoff Pro and are set to expire in the future.
• To keep your Pro status by signing up for a recurring Pro subscription, visit the account order page.
• If you cancel your recurring subscription or opt for the prorated refund, you will no longer have the option to sign up for a recurring subscription.
• If your recurring subscription expires after May 20, 2013, due to a failed payment, please contact the billing team.
How to tell whether you are on a recurring payment plan:
• Visit your account details page and look at “Your Flickr account”.
• You are on a oneoff or gift subscription if it says, “It expires on [date].”
• You are on a recurring subscription if it says, “It will renew on [date].”
• If your account has already expired you will not see a related date.
Please allow four to six weeks for credit card refunds and at least one business week for PayPal refunds.
I hope this information helps and I appreciate the opportunity to assist you.
You can find some extra information about this (and other Yahoo! products) through Yahoo! Help Central.
If you have any other issues, please let us know.
Absolute non-sense. This doesn’t do anything to address the problem I’m asking for help on.
07/17/2013 08:54 AMHi R
Your response hardly seems to resolve the problem I’m facing. Did you read my earlier mail to understand the problem I’m facing?
**I’ve already paid for a pro-subscription but for reasons mentioned below, Flickr has revoked my pro-subscription. I want to know whether someone can help me get my account to pro-subscription state again. **
07/24/2013 09:25 AMHi Niranj,Before I get started, I’m really sorry that we didn’t completely resolve your issue the first time around.In this case, since you no longer have the ability to access the Yahoo! Account old_id, you would not have the option to switch the account to free for a pro-rated refund.When you changed the email address and deleted the ID you had used to purchase your subscription, you disabled the Pro features. As the account it not accessible, we have canceled the Pro subscription with a pro-rated refund of $(some amount).Unfortunately, you will not have the option to purchase Flickr Pro using the new ID you associated to your Flickr account. I certainly apologize for any frustration this has caused you.If you have any other issues, definitely let me know.Thanks,A